1. Definitions

The following terms are defined as used within this policy:

• Personal Data: Any information relating to an identifiable individual.

• Data Subject: The individual to whom the personal data refers.

• Processing: Any operation performed on personal data (e.g., collection, storage).

• Controller: The organisation that determines the purposes and means of processing personal data.

• Processor: Any party processing data on behalf of the controller.

2. Data Collection

We collect and process various types of personal data, including:

• Contact Information: Name, address, phone number, and email address collected through contact forms or service bookings.

• Transaction Data: Details regarding services or products purchased.

• Subscription Data: Information related to your QCD+ Premium Membership or other subscription plans, including payment details and billing history.

• Website Usage Data: Collected via cookies, including IP addresses and browsing behaviour.

3. How We Use Your Data

We use the data collected for the following purposes:

• Service Management: To process bookings, repairs, and customer queries.

• Subscription Services: To manage QCD+ Premium Memberships and process subscription payments.

• Marketing Communications: To send promotional offers, newsletters, and updates, provided you have consented to receive them.

• Website Improvement: To optimise your experience on our website through cookies and analytics.

4. Subscription Services

If you subscribe to our QCD+ Premium Membership, we collect data related to your subscription plan, including:

• Payment Information: To process recurring payments.

• Subscription Management: To track your usage, services availed, and provide support.

You have the right to cancel your subscription at any time by contacting us. You may also update your personal information or unsubscribe from marketing communications.

5. Marketing Consent

By subscribing to our services or filling in a contact form, you consent to receive marketing communications from QCD Autocentre Brackley. You can withdraw your consent at any time by:

• Clicking the unsubscribe link in any marketing email.

• Contacting us at info@qcdauto.co.uk.

We will not share your personal data with third parties for marketing purposes.

6. Data Sharing

We may share your data with third-party service providers (such as payment processors) solely for the purpose of delivering our services. These third parties are bound by confidentiality agreements and are required to comply with GDPR.

We will never sell or share your personal data with any third parties for commercial purposes.

7. Cookies

Our website uses cookies to improve your experience and to collect data on browsing behaviour. You can manage or disable cookies via your browser settings.

8. Data Security

We have implemented appropriate security measures to protect your data from loss, misuse, or unauthorised access. Despite these precautions, no method of transmission over the internet is completely secure.

9. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, including compliance with legal, tax, and accounting requirements. After this period, the data will be securely deleted or anonymised.

10. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.

• Rectification: Correct any inaccurate or incomplete data.

• Erasure: Request the deletion of your data where there is no legal obligation to retain it.

• Object: Object to the processing of your data for direct marketing purposes.

To exercise any of these rights, please contact us at info@qcdauto.co.uk.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

QCD Autocentre Brackley
Units 5-7 Highpoint,
Riding Road,
Buckingham Industrial Estate,
Brackley,
Northamptonshire,
NN13 7BH

📧 Email: info@qcdauto.co.uk